Research and Data Analyst

Position:

TSC Research and Data Analyst

Supervisors:

Technology Service Corps (“TSC”) Senior Program Manager and Director

BACKGROUND

NPower is a national nonprofit that provides IT services and training to nonprofits and young adults. We accomplish this by harnessing the power of technology and the support of socially responsible companies and corporate IT volunteers. NPower’s services are delivered through three programs- The Community Corps, Technology Service Corps (“TSC”) and IT Professional Services. Our community of corporate partners, nonprofits, foundations, dedicated staff and skilled volunteers provides NPower with unparalleled reach that allows us to have a profound impact on thousands of local communities and hundreds of young adults.

NPower operates an innovative and very successful workforce development program, Technology Service Corps, which engages young adults to invest in their future by experiencing hands-on technology training (help desk, troubleshooting, networking, & web development), professional training, and a technology internship, while simultaneously benefiting the community at large. The students also prepare for an A+ Certification. TSC serves underserved 18-25 year olds who are rediscovering their potential. These are talented young adults who are prepared to transform their own lives, their community, and society by harnessing their intellect and hard work through technology.

POSITION SUMMARY

The purpose of this position is to research workforce development trends through developing and implementing analyses, metrics, and models in accordance with best practices; and with determining how to translate that data into usable, actionable information for the formation and execution of fundraising/ program development strategies and measures of success.

RESPONSIBILITIES

Research and Data analytical reporting

  • Responsible for workforce development statistical reports for management, the board of directors, funders and third party evaluators.
  • Prepare graphs, charts (link analysis, event flow analysis, activity charting), tables and other illustrative devices for visual presentation of data.
  • Research workforce development trends and new city expansion data.
  • Work with the development team on grants and other funding opportunities.
  • Survey, track and analyze program participants.
  • Support all existing client/server, database, and excel spreadsheet applications used by the TSC Program to support quality assurance and performance improvement activities.
  • Create new applications/modifications, in cooperation and consultation with the IT department to meet future needs of the TSC Program.
  • Ensure that all reporting requirements of the TSC Program are met in a timely fashion. Train existing staff on how to create reports where appropriate.
  • Ensure that all reporting is done accurately.
  • Provide data and reporting as requested by TSC program staff and senior management.
  • Ensure the integrity of all databases supported by the TSC Program.
  • Serve as a resource to other staff on what is available to support TSC Program projects and management information needs. Analyze their needs and provide the data that they require if possible.
  • Periodically assess our current data structures and recommend changes and improvements based on the needs of the organization and the Program. Implement those changes and work with other staff / contractors as appropriate.
  • Keep abreast of current trends in database design, programming and software solutions that would be relevant to the needs of the TSC Program.
  • Support the TSC Program in whatever capacity is requested and work on special projects as assigned.
  • Performs other related duties as assigned.

EDUCATIONAL REQUIREMENTS

At minimum one of the following must be met:

  • A two-year degree.
  • A four-year college degree.
  • Must have experience in data management and a grounding in advanced qualitative and quantitative research methods.
  • Experience required with a variety of analytical and database software including SQL, Excel, Access, statistical analysis and forecasting programs (e.g. Tableau, SAS, SPSS), and presentation software.
  • Direct experience in marketing, business and/or development operations, providing high-level data analysis, administrative oversight, coordination, and advice preferred.
  • Additional working knowledge of information systems and development revenue cycle preferred.

POSITION QUALIFICATIONS

  • Accountability - Accepts ownership for work outcomes and consequences of decision-making.
  • Attention to Detail - Adheres to TSC processes and ensures work product is consistent, accurate, and thoroughly documented.
  • Customer Focus – Demonstrates respect, fairness, patience and efficiency to participants, employers, co-workers and others to satisfy their needs with the resources available.
  • Problem Solving – Identifies, anticipates, and analyzes situations; determines solutions, and when appropriate decides on and implements course of action.
  • Relationship Building – Builds rapport and cooperation with persons inside and outside of TSC and maintains a network of contacts that can provide information and assistance.
  • Resilience - Works effectively under pressure and at a sustained pace, managing emotional highs and lows, while maintaining focus on objectives despite setbacks or resistance.
  • Results-Oriented – Dedicated to achieving personal, team, and organizational goals through time management, data analysis, focused communications and teamwork, and continuous learning.
  • Analytical Thinking – Able to anticipate problems and develop contingency plans to deal with them as well as evaluate and implement alternative courses of action.
  • Persistence - Ability to continue a course of action in the face of adversity.
  • Energetic – Brings and sustains considerable stamina and vigor to all aspects of the work.

SKILLS & ABILITIES

Baseline Skills:

  • Maintains high professional standards and has an attitude of excellent customer service.
  • Must be computer literate, be comfortable with information and be able to prioritize.
  • A passion for helping people grow, develop themselves, and better their lives and their community.
  • Excellent interpersonal skills.
  • Excellent communication (oral, written, and listening) skills.
  • Experience conducting analytical research and creating reports.
  • Must be a Professional Role Model.
  • Experience in one or more of the following fields helpful but not required: workforce development, youth development, human potential, human resources, IT staffing, or social services.
  • Needs to be able to work with all levels of management
  • Advanced user of Microsoft Office Suite: Word, Excel, PowerPoint and Access
  • Able to create Databases, Macros, VBA scripts, pivot tables, etc
  • Needs to be able to translate user’s needs into database, spreadsheet and reporting solutions.

Skills Required:

  • Salesforce database management.
  • Utilizing Salesforce to generate various reports for NPower staff and funders.

 

Send resume and cover letter to patrick.cohen@npower.org and elizabeth.hunt@npower.org