CSC Positions NPower for Success

NPower’s internal help desk was in need of a major overhaul. Our help desk was struggling to keep up with the growing demands of our clients and the number of incidents generated on a daily basis. Our new clients were now based in multi-state locations and required 24 x 7 support. The need to outsource our help desk was clear, and the obvious partner was CSC.

CSC quickly organized a dedicated project team to focus on our needs and ensured our new help desk was fully operational by January 31st, 2011.  CSC efficiently gathered requirements and configured their environment allowing NPower to begin supporting clients on the new windows platform.   CSC also adopted one of our remote management and monitoring solutions (Kaseya) to continue uninterrupted  client support. Our help desk is now  fully transitioned, and our staff has the time to work on other high impact activities.

Our help desk is now  fully transitioned, and our staff has the time to work on other high impact activities.