Before NPower, Shao took a career break from her role as a hardware support engineer to join the Coast Guard and start a family. When ready to return to the workforce, she was determined to update her IT skills and decided to join NPower. The program gave her the applicable tech and problem-solving skills necessary to open doors to the right opportunities and re-launch her career. Today, she is a Network Services Engineer for Robert Half, utilizing her skills to help people connect securely.