Community Help Desk
Serving the community one call at a time
National hotline: (877) 960-3158
Hours of operation: M-F, 9am-5pm CT
Can’t join your online class? Video calls freezing? WiFi acting up? The NPower Community Help Desk is here to support you.
We know how frustrating tech problems can be, especially when customer service puts you on hold or gives you steps that don’t make sense. That’s why we created something better: a team of professionally trained Digital Navigators dedicated to walking you through every step.
Our experts have helped thousands of people across communities facing the digital divide. We don’t use confusing jargon or rush you off the phone. Instead, we take the time to understand your problem and guide you through the solution until everything works the way it should.
Whether you’re a student trying to attend class, a parent helping your kids get online, or anyone dealing with a tech challenge, we’re here for you. Real people. Real expertise. Real solutions.
"I had an opportunity to stop by the NPower Community Help Desk last month to have an older laptop serviced. The warm welcome and friendliness of the staff was amazing. I am not tech savvy at all; I left out feeling much better about my laptop and utilizing it."
Linda Robinson
Advisor-Area Development, ALSAC
Frequently Asked Questions
Is this free?
What’s the best way to get in touch with the Help Desk?
How do you use my data?
What kind of help do you provide?
Software Support
- Editing and formatting
- Converting file types (images, PDFs, etc.)
- Zoom, Google Meet, etc.
- Google Classroom, Quia, Jasperactive, etc.
Computer Support
- Online scam support
- Install/uninstall programs
- Virus scanning and removal
- Improve performance speed
Home Internet Support
- Securing router and connection
- Troubleshooting network access issues
- Connecting computers, tv’s, tablets, streaming devices
Hardware Support
- Printer setup and troubleshooting
- Portable drive formatting and encryption
