Free Community Help Desk

Get free tech support in your community with NPowers’ free community help desk program.

Serving your community one call at a time

National hotline: (877) 960-3158

Hours of operation: M-F, 9am-5pm CT

Can’t join your online class? Video calls freezing? WiFi acting up? The NPower Community Help Desk is here to support you.

We know how frustrating tech problems can be, especially when customer service puts you on hold or gives you steps that don’t make sense. That’s why we created something better: a team of professionally trained Digital Navigators dedicated to walking you through every step.

Our experts have helped thousands of people across communities facing the digital divide. We don’t use confusing jargon or rush you off the phone. Instead, we take the time to understand your problem and guide you through the solution until everything works the way it should.

Whether you’re a student trying to attend class, a parent helping your kids get online, or anyone dealing with a tech challenge, we’re here for you. Real people. Real expertise. Real solutions.

Find Us In

Baltimore

St. Louis

Dallas

"In addition to the access to learn and use devices clients can now receive technical support from our partner, the NPower Community Help Desk. This is a much-needed support for our clients. Two out of three clients..."

Jacqueline V. Carter, Ph.D.
Director, Career and Technology Center

"I had an opportunity to stop by the NPower Community Help Desk last month to have an older laptop serviced. The warm welcome and friendliness of the staff was amazing. I am not tech savvy at all; I left out feeling much better about my laptop and utilizing it."

Linda Robinson
Advisor-Area Development, ALSAC

"The collaboration between Community Help Desk (CHD) and Mission STL offers numerous benefits, particularly in enhancing participants' job readiness through the use of technology. CHD's expertise in technical skills and digital tools, combined with Mission STL’s holistic approach..."

Ranisha Thomas
Beyond Jobs Coach - Mission STL

Frequently Asked Questions

Is this truly free tech support?

Yes! The NPower Community Help Desk is completely free to access. We will never charge you for using our services.

What’s the best way to get in touch with the Help Desk?

You can always call or email us. Our team responds to emails and form responses within 24 hours. Our website is also updated with any changes to office hours.

How do you use my data?

At NPower, we take data privacy and integrity very seriously. Your personal information is safely secured in our database, and it will never be used for commercial purposes or shared with any third party.

What kind of help do you provide?

See below for a complete list of what our free help desk service provides.

Software Support

Get help with the software you need most. Whether it’s setup or diagnosis, NPower is here to help.

Email, Google, Microsoft Office, etc.
Document Support

Editing and formatting
Converting file types (images, PDFs, etc.)

Video Conferencing Support

Zoom, Google Meet, etc.

Education Software Support

Google Classroom, Quia, Jasperactive, etc.

Computer Support

NPower helps you fix a variety of computer issues, no matter the complexity.

Mac, PC, Chromebook

Online scam support
Install/uninstall programs
Virus scanning and removal
Improve performance speed

Home Internet Support

Diagnose and repair home internet issues with ease.

Securing router and connection
Troubleshooting network access issues
Connecting computers, tv’s, tablets, streaming devices

Hardware Support

NPower helps you fix hardware issues and get you back to your hardware operations.

Printer setup and troubleshooting
Portable drive formatting and encryption

Get Free Tech Support Today

Ready to get started with NPowers’ free Community Help Desk solution? See if NPower is in your city.